Establishing document systems and processes

With growth comes growing pains. Those pains can affect team morale and your margins. And often, they’re caused by inconsistent or non-existent processes.

To avoid these issues, it's essential to preempt potential friction and put systems in place that allow your business to scale smoothly. Having clearly documented processes not only boosts efficiency and consistency, but also makes it easier to delegate and onboard new team members.

At First Class Accounts Ovens & Murray, we regularly support business owners with setting up and refining their internal systems, especially those related to payroll, bookkeeping, and compliance. 

Here’s a guide to help establish practical, scalable systems in your business.

Nine steps to establish great systems

1. Identify your key systems

Start with your most critical processes. These are usually the ones that are customer-facing, rely on a single team member’s knowledge, cause repeated confusion or delay, or directly impact cash flow (like invoicing or payment follow-ups).

If there’s a task that slows everything else down or holds up your ability to get paid, document that first.

2. Develop a standardised approach to documenting your systems

Consistency is key. Processes should be documented in a way that’s clear and easy to follow. Flowcharts or diagrams are a good place to start, followed by text that explains each step in more detail.

Include checklists, templates (like welcome emails or standard replies), and simple ‘how-to’ guides for tools your team uses regularly. This ensures tasks are done the same way every time, regardless of who’s doing them.

3. Break each process down into bite-sized steps

Make sure each process is clear about:

• Who does what

• When it needs to be done

• How different team members hand tasks over to each other

Clarity prevents tasks from falling through the cracks and makes your team more confident in handling responsibilities.

4. Clearly label and store your documents

Procedures are only useful if they can be found and followed. Online storage (such as Google Drive, Microsoft SharePoint or your project management system) makes access easy and supports version control.

Make sure everything is logically named, and consider creating a shared ‘Systems’ folder where all team members can access what they need quickly.

5. Identify the best person to write each process

The person who actually performs the task should write the first version of the process, they know it best.

This doesn’t need to be a time-consuming job. Start small, with dot points or a screen recording. The business owner or manager can then review and make sure it aligns with overall expectations.

This is where external support can also be helpful. If you need help documenting financial processes, like payroll, BAS lodgements, or expense management, First Class Accounts Ovens & Murray can help you get it done properly, and fast.

6. Test the process

A new team member should be able to follow the documented steps and complete the task with minimal help.

If they can’t, then the instructions aren’t clear enough. Go back and refine it. Use plain language. Remove jargon. Think like someone who has never seen it before.

7. Train your team to follow the process

Introduce relevant procedures during team onboarding and reinforce the importance of following them.

When mistakes happen, treat them as system failures not personal ones. This approach builds trust and encourages everyone to look for better ways to do things.

8. Review and update processes regularly

Don’t set and forget. As your business evolves, so will your systems. Regular reviews, say every 6–12 months, help keep everything up to date and relevant.

Encourage your team to ‘own’ their processes and suggest improvements. They’re usually the first to notice when something’s not working. Avoid the urge to dictate, collaboration leads to better, more practical systems.

If you’re unsure how to start these reviews or want to prioritise finance-related systems, we’re here to help.

9. Look for ways to automate or streamline

Software and automation tools are more accessible than ever in 2025. The right tools can save you serious time and reduce the risk of manual error.

Whether it’s scheduling recurring invoices, automating payroll, or integrating apps with Xero, there’s often a smarter way to do things.

Need help reviewing your finance-related systems or identifying apps that will save you time and money? At First Class Accounts Ovens & Murray, we help business owners streamline, simplify, and automate the processes that matter most.

Making systems work for your business

Documented systems aren’t just for big businesses. They’re what help small businesses grow without the wheels falling off.

The good news? You don’t need to overhaul everything at once. Just start with one process, preferably one that’s causing the most pain, and build from there.

And if you need help getting your financial systems in order, First Class Accounts Ovens & Murray can work with you to review your current processes, recommend improvements, and even implement them alongside your team.

“Speed is useful only if you are running in the right direction.” - Joel Barker

We can help you review and improve your critical business processes. Get in touch!

Choosing the right apps for your business

Software technology has evolved massively in the past decade, with cloud-based apps now a fundamental part of how businesses manage both day-to-day operations and long-term growth. 

Whether it’s payroll, inventory, job management, or quoting, most business functions now have an app that promises to make life easier.

But with so many options, how do you know which apps will actually bring value to your business? How do you avoid paying for features you don’t use or adding complexity to your workflow?

The Xero app store is a good place to start, so that your apps integrate with your accounting system. 

Additionally, at First Class Accounts Ovens & Murray, we help businesses like yours find and implement the right systems. We’re not here to sell you the latest tech trend, we’re here to help you find what works for your business and industry, and then make sure it works properly.

What value can automation bring to your business?

Choosing the right apps for your business isn’t just about convenience. The real value lies in using automation to eliminate repetitive manual tasks, reduce mistakes, and give you real-time access to better data. 

This isn’t about cutting corners, it’s about improving accuracy, freeing up your time, and building reliable systems that support how your business runs.

When the right apps are connected properly, information flows where it needs to go. 

You’re not chasing receipts, entering the same data in multiple places, or scrambling for figures when you need them most. You’ve got access to accurate, timely information that helps you make better business decisions, without the stress.

Choosing the right apps

Before jumping into the Xero app store, take a step back. Understanding what your business needs right now, and where you’re heading, will help guide your decisions and make sure you’re investing in tools that support your goals.

Start by thinking about the main areas of your business. 

If you’re in construction, for example, you might need job tracking, scheduling, quoting, and inventory management. If you run a retail store, POS integration, stock management, and customer loyalty tools could be your priorities. And if you’re offering professional services, you may need tools for project tracking, timesheets, client communication, and document storage.

Once you know where the gaps or inefficiencies are, it’s easier to assess what kind of technology will actually solve those problems.

Xero-connected apps make things easier

One of the best places to start is the Xero app store. All apps listed there connect directly with Xero using their open API. This means data from your chosen apps, like invoices, timesheets, or stock levels, can feed directly into Xero without needing to be manually entered or imported.

This kind of seamless integration not only reduces errors but also improves the quality of your reporting. Your numbers are more accurate, your cashflow forecasting is more realistic, and your compliance reporting is more straightforward.

Whether you’re adding one new app or building a full app stack, choosing tools that are designed to work with Xero will save you time and headaches later.

Find ways to reduce manual admin

A key sign that automation could help is if you’re still doing repetitive admin tasks by hand. That could be entering timesheets manually, reconciling paper receipts, or copying data between spreadsheets.

Apps like Dext Prepare (formerly Receipt Bank) let you photograph receipts or email them in, automatically reading and coding them into Xero. Payroll systems can automate payslips, superannuation, and leave entitlements. Job tracking apps can capture time, link it to client invoices, and sync with your accounting software.

Automating these kinds of tasks helps you focus on work that adds real value — whether that’s looking after your team, servicing customers, or planning your next step.

Do your research

Not all apps are created equal, and not every app will suit your business. Before committing, spend time reading independent reviews, talking to people in your industry, and checking whether the app has been around long enough to be stable and supported.

It’s also worth trying free trials or demo accounts so you can test how the app works in practice. If you can, involve your team in this part of the process too. They’ll be the ones using the tools daily, so their input matters.

Look for apps that are intuitive and easy to use. If the layout is clunky or the learning curve is too steep, your team may avoid using it, or use it incorrectly, which defeats the purpose.

Just as importantly, make sure there’s real support behind the app. Live chat, video walkthroughs, and a decent help centre make a huge difference when you need help fast.

We help you choose the right apps and make them work

At First Class Accounts Ovens & Murray, we do more than reconcile your books or lodge your BAS. We work with you to understand how your business operates and where the pain points are, then we help you choose and implement the apps that make those problems disappear.

We know which apps work well in your industry, and we only recommend tools that are tried and tested. We also make sure they’re set up properly, connected to your accounting software, and working the way they should be.

If you’re not sure where to start, or if your current systems aren’t cutting it anymore, let’s chat. We can help you streamline your operations, save time, reduce stress, and get better data to support your decision-making.

Ready to improve your systems?

Choosing the right apps for your business doesn’t need to be overwhelming. With the right advice and support, you can automate the parts of your business that are slowing you down and free yourself up to focus on what matters most.

Get in touch with First Class Accounts Ovens & Murray and let’s talk about how we can make your business more efficient, accurate, and scalable, with the right tools, connected the right way.

The true cost of a new employee in 2025

Bringing on another pair of hands?

It can be a big decision to commit to having a new member on the team, but the right person will bring in the skills you need to grow the business and give you more time to achieve your goals, even if that’s to spend more time with your family.

In 2025, hiring someone new is about more than just paying a wage. With rising superannuation rates, more complex compliance requirements, and tight labour market conditions, it’s important to understand the true cost of employing someone before you make the leap.

Before you advertise the role

Spend some time to understand what skills you need in your business to move forward or to strengthen your position in the market. Think about whether your needs are short-term or long-term. Will this person be taking work off your plate so you can focus elsewhere? Or are they bringing in skills that currently don’t exist in the business?

You may decide that the skill gap could be met by training existing staff who have capacity or would be open to a change in job description. Promoting from within can sometimes be more cost-effective and improve staff retention, especially if your existing team already understands how your business runs.

If you're confident you need to hire externally, that’s when it’s time to define the role more clearly.

If the role is new

Decide whether you need a full-time or part-time employee, and what sort of experience or qualifications the ideal candidate would have. Be realistic about your budget, but also think about what’s non-negotiable for the role.

If they need training when they start, consider who will run this and how that will impact timings. Will a team member need to step back from their usual workload to get the new person up to speed? Will it affect productivity in the short term? These are practical questions to answer before you bring someone on board.

A structured onboarding and training plan will help the new hire settle in quickly, and help you get the most value from them in the long run.

Create a job description

This will help you when it’s time to assess candidates. A good job description should cover the key responsibilities, reporting structure, necessary qualifications, and the type of person who would succeed in the role.

Try to avoid too many acronyms and internal jargon that won’t make sense to people outside your company. You want the right people to understand the opportunity and see themselves in it. Being clear about your expectations also helps reduce the chance of misunderstandings down the track.

Your job description is also a great tool for performance reviews and staff development once the person is in the role.

Understand the true cost

Finally, you’ll want to understand the true cost of adding another staff member. This is often where business owners get caught out. It’s not just about salary.

Start with average industry salary rates, and then work out the fixed and discretionary costs involved. These include:

• Superannuation: As of July 2025, the super rate is 12%. This is on top of base salary.
• Leave entitlements: Annual leave, sick leave, and potentially long service leave depending on the employment arrangement.
• Payroll tax: You may need to register for payroll tax depending on your total wage bill and location.
• Workers compensation insurance: A legal requirement in every state and territory.
• Fringe Benefit Tax (FBT): If you offer benefits like car parking or gym memberships, this could apply.
• Recruitment costs: Include the time spent writing ads, reviewing applications, interviewing, and any fees for recruitment agencies.
• Training and onboarding: Whether internal or external, training takes time and resources.
• Equipment and overheads: Don’t forget software licenses, desks, phones, uniforms, or tools of trade.

All of this contributes to the real cost of hiring. Having a clear picture helps you budget properly and avoid cash flow issues later on.

At First Class Accounts Ovens & Murray, we regularly help clients work through these numbers to see whether a hire is viable. We can also forecast the cash flow impact over the next 6 to 12 months, so you can hire with confidence.

Getting payroll and compliance right

Once you’ve made the decision to hire, getting the back-end admin right is just as important. You’ll need to:

• Set up Single Touch Payroll (STP) correctly
• Make timely super payments
• Record leave accruals accurately
• Report PAYG withholding
• Keep your payroll records compliant

Payroll is one of the most sensitive parts of your business. Getting it wrong damages trust and can lead to fines and penalties. Our payroll service gives you peace of mind. We make sure your team gets paid on time, correctly, and in line with the rules.

Bringing it all together

Employing someone new to help take your business forward is an exciting step. But it’s one that should be taken with all the facts in hand.

If you're about to hire your first team member or growing your existing team, talk to us at First Class Accounts Ovens & Murray.

We’ll help make sure your finances, systems, and paperwork are in order before you hire, and that you understand the true cost of bringing someone new into the business.

Get in touch to see how we can help.

What’s in the forecast?

When you’re heading out for a fishing trip or a hike, you check the weather forecast first. It’s common sense. You want to know what’s coming so you’re prepared.

It’s the same with running your business.

Cashflow is your weather. And your business forecast tells you what’s ahead, sunshine or storms, based on the direction you’re heading.

But unlike the weather, if your business forecast is looking grim, you can change it. You can adjust the sails, shift course, or even rework your entire route. That’s the real value of forecasting. It gives you time to act.

What your business forecast will tell you

A good forecast isn’t just a guess. It’s a tool that pulls together your sales pipeline, expenses, planned investments, and obligations to give you a clear picture of what’s coming.

It can help you:

1. Know if you’ve got enough sales in the pipeline to hit your profit targets

Your sales forecast is more than just a list of potential deals. It’s about tracking what’s likely to convert, when, and how that stacks up against your goals. If you’re falling short, your forecast gives you time to ramp up marketing, re-engage leads, or rethink your offer.

2. Check if your margins are where they need to be

It’s not just about what you sell, it’s what you keep. Are your costs creeping up? Is pricing aligned with the value you’re delivering? Your forecast helps you assess whether your margin supports your profitability targets.

3. Spot if you need to review pricing or production processes

Are you undercharging? Is it taking too long to deliver your service or produce your goods? Forecasting highlights gaps in revenue versus effort, helping you make data-driven decisions about pricing or process improvements.

4. See if your business is running efficiently

Forecasting isn't just about revenue. It can help you assess how much you’re spending to earn that revenue. Are admin or overhead costs blowing out? Is it time to automate or outsource? Forecasting helps pinpoint where efficiency gains could be made.

5. Identify opportunities to reduce costs

Looking at your forecasted outgoings across the year helps you identify recurring expenses that can be reduced, renegotiated, or removed altogether. You’ll see where you’re overspending and where smarter choices can be made.

6. Decide if you should invest more to get a better return

Sometimes spending more is the right move. Whether it's hiring staff, upgrading tools, or investing in marketing, your forecast shows whether that investment is likely to pay off, and how soon. It helps take the guesswork out of big decisions.

7. Know how much to set aside for tax

Surprise tax bills can crush your cash flow. Your forecast should include projected tax liabilities, so you’re not caught off guard. Planning ahead means avoiding panic when it comes time to pay the ATO.

8. Understand how much you can draw from the business

It’s tempting to pull more from the business when sales are high, but will that leave you short next month? A cashflow forecast helps you make informed decisions about your drawings so you’re not undermining your business’s financial health.

9. Plan your debt repayments

Whether it’s loans, credit cards, or equipment finance, your forecast helps you plan repayments without hurting cashflow. You’ll know what you can afford, when you can afford it, and how to manage it without stress.

10. Make sure you’re meeting bank and lender requirements

If you’ve got finance in place, your lender may have covenants or minimum financial thresholds you need to meet. A forecast helps ensure you stay compliant and avoid breaching any conditions – which could impact your funding.

Forecasting helps you take control

The biggest difference between a business forecast and a weather forecast is control.

You can’t stop a storm, but if your business is heading for a rough patch, you can take action. You can boost your sales efforts, reduce expenses, adjust staffing levels, delay non-essential spending, or seek funding in advance.

Your forecast doesn’t just tell you what’s coming. It gives you the power to prepare, adjust and keep things steady.

That’s why a forecast should never be a one-off document that sits in a drawer. It should be a living tool, reviewed regularly (ideally monthly) alongside your actual performance, to make sure you're still on track.

Don’t wait to get soaked – check your forecast now

Running a business without a forecast is like heading out on the water without checking the radar.

At First Class Accounts Ovens & Murray, we build easy-to-understand cashflow forecasts tailored to your business. We help you break it down, so you know what to expect, and what to do if things change.

Need help forecasting? We can set up your budget, map out expected income and expenses, and even run ‘what if’ scenarios so you’re better prepared for anything that comes your way.

We’ll also help you interpret the numbers, spot risks, and identify opportunities, all in plain language, with support when you need it.

Talk to First Class Accounts Ovens & Murray about getting your forecast sorted for 2025-26.

We’ll help you take control of your cashflow, reduce stress, and make confident decisions for the year ahead.

“Planning is bringing the future into the present so that you can do something about it now.” – Alan Lakein

We’re here to help you every step of the way. Get in touch. Let’s make 2025-26 your most prepared year yet.

Rise in the minimum wage: the impact for your business

On 3 June 2025, the Fair Work Commission’s Expert Panel announced the National Minimum Wage and award wages will increase by 3.5%) from 1 July 2025. This wage increase follows on from the 2024-25 Annual Wage Review and its recommendations.

This increase in basic pay is great news for Australian workers, especially with the country facing an ongoing cost-of-living crisis. 

But how will an increased wages burden affect your small business?

What’s the new minimum wage?

The 3.5% increase will mean that the National Minimum Wage will increase by:

• $0.85 to $24.95 per hour

• $32.10 to $948.00 per 38-hour week

• $1,669.20 to $49,296.00 per year.

How will the wage increase impact your payroll costs?

If your workforce includes a large percentage of employees that are currently on the minimum wage of $24.10, that jump of 85 cents per hour will put extra pressure on your cashflow.

For example, if you’re currently employing 20 people on the minimum wage, and pay them every two weeks, the salary component of your payroll will jump from $36,636 to $37,920. That’s an extra $1,284 on your payroll bill every fortnight – and that’s before you factor in super contributions and other benefits.

If you’re managing your own payroll in-house, now might be the time to hand that task over to a payroll specialist. 

At First Class Accounts Ovens & Murray, we can take care of your weekly, fortnightly or monthly payroll, ensure your team gets paid on time and in line with the rules, and keep your STP compliance up to date.

We also help you plan for changes like these by building your payroll into cashflow forecasting, so there are no surprises when it comes to your outgoings.

Talk to us about preparing for the wage increase

If you’re concerned about the cashflow impact of an increase to the minimum wage, please do come and talk to the team.

We can review your payroll structure, forecast the impact of wage increases, and identify efficiencies in your payment processes. And because we’re a 100% contract service, you’ll never have to worry about payroll being delayed due to leave or unexpected absence.

We also help you understand what the increase means for your overall obligations – from super to leave accruals – and ensure your systems are set up to handle changes automatically if you're using cloud-based payroll or accounting software. If not, we can help get you set up with the right software for your business.

We can review the overall effect of the 3.5% rise and suggest ways to mitigate the impact on your payroll costs, cashflow and overall financial position.

Reducing the uncertainty: performance monitoring and analysis

We’re trading in uncertain times, where changes to the global economy can happen overnight. 

This creates a real challenge for your small business, making it difficult to plan ahead and understand the short to medium-term future of your financial strategy.

But by monitoring and analysing your business data, it is possible to get back in control of your financial management, and to reduce some of the financial uncertainty.

Good business decisions are based on solid and reliable information. That’s why it’s so important to track and monitor your business performance.

Using the metrics and data from your business dashboard, you can follow your progress against budgets and financial strategies – and see when fast, evasive action is needed.

Here are five ways performance monitoring can ease your uncertainty

1. Real-time sales and revenue dashboards

Set up Sales Dashboards to monitor sales figures, revenue streams and customer acquisition costs. 

This makes it easier to spot dips or surges in demand, giving you time to adjust your marketing strategies, inventory levels or pricing. When the market changes, you’ve got the data in front of you to help you respond and remain agile.

First Class Accounts Ovens & Murray can help you implement and integrate Xero-connected apps tailored to your industry, ensuring your dashboards provide real-time visibility of the numbers that matter most.

2. Track KPIs for operational efficiency

Key performance indicator (KPI) dashboards help you monitor crucial operational metrics like production costs, delivery times and resource utilisation.

By monitoring and analysing these KPIs, you can look for the inefficiencies that are most affected by economic instability. When metrics show poor performance, you can take swift action to deal with rising operational costs, or poor utilisation of your resources and workforce. 

We can support you by reviewing your end-of-month reporting and helping you understand the story behind your numbers, so you’re confident in taking action based on what your KPIs are telling you.

3. Monitor customer behaviour and trends

Tracking your customer data helps you spot patterns in customers’ purchasing patterns, website engagement and social media interactions. 

When you have data that demonstrates clear customer preferences and trends, you have the evidence needed to change strategy. The business can adapt its offerings and marketing efforts to remain relevant and competitive, even while dealing with erratic economic conditions. 

4. Review financial forecasts regularly

Create detailed financial forecasts, including cashflow projections, revenue forecasts and profit and loss forecasts. Use your software tools to compare your actual performance data against these forecasts, so you can see the variances and where action is needed.

This helps you anticipate potential financial challenges and economic instability, with enough time to react and refine your future tactics and strategy. 

First Class Accounts Ovens & Murray offers cashflow planning and forecasting services designed to give you visibility over what’s coming in, what’s going out, and when. That means fewer surprises and more control when you’re managing change.

5. Analyse profitability by product and service:

Use your software’s performance metrics and tracking to understand which products, services and customer segments are most profitable, and also which are proving to be most resilient during the current economic uncertainty and upheaval. 

When you know which products and segments are the most stable, you can adjust your sales and marketing strategy to focus on these specific targets. You can also pivot away from more vulnerable offerings or customer groups, helping you generate more stable revenues.

Our team can work with you to generate reports that give you clarity on product, service, and customer profitability, while keeping your bookkeeping and BAS obligations up to date in the background.

Making your financial future clearer and easier to navigate

Today’s forecasting tools and KPI dashboards give you all the data and metrics you need to stay one step ahead of the current economic uncertainty and market instability.

As experienced bookkeepers and payroll specialists, First Class Accounts Ovens & Murray supports businesses across Albury Wodonga with reliable, contract-based services that keep your financial records accurate and timely,  no matter what’s happening in the market.

Come and talk to us about setting up the most useful dashboards and metrics for your business and find out how we can guide you through these uncertain times.

Why fix processes before automation

Automation. The magical word that promises to free us from repetitive tasks, save hours of time, and deliver your business from the clutches of inefficiency. Just plug in a shiny new app, flick a few switches, and voilà, chaos becomes order.

Except… it doesn't. Not if your underlying processes are a mess to begin with.

Let’s break down the common myth that automation fixes processes, and explore why you need to sort your workflows out first, before letting the bots loose.

The myth: “We’ll just automate it”

You’ve probably heard (or said) something like this:

“Our quoting process is all over the place. We just need to automate it.”

Or:

“We keep missing invoice follow-ups. Let’s get a system that does it automatically.”

The idea is appealing: automation as a silver bullet. But in reality, automating a broken process doesn’t fix it. It just allows you to do the wrong thing faster and more often.

Garbage in, garbage out

Automation is only as good as the process it’s built on. If you’ve got:

• Multiple ways of entering the same data.
• Approval steps that rely on someone’s memory.
• Bottlenecks disguised as “checks and balances”.
• Excel sheets of doom lurking in the background.

Then automating those steps won’t solve the problem. It’ll just make the confusion happen faster and more often.

Take invoicing as an example. If your team is unclear on when to invoice, what to include, or which rate card applies, then automating that process will just send out incorrect invoices – but faster! Your accounts team won’t thank you.

This is where working with bookkeeping experts like First Class Accounts Ovens & Murray helps. We can map your invoicing and accounts workflows, clean up recurring issues, and ensure your bookkeeping and invoicing processes are accurate, efficient, and consistent before you automate anything.

The fix: clean before you code

Before you even think about automation, take time to map the process as it should be. It's one of the most important reasons why fixing processes before automation is so effective. You avoid scaling the wrong approach.

Ask:

• Who does what, and when?
• What decisions are made along the way?
• Where does information come from and go to?
• What causes delays or confusion?

It doesn’t need to be a six-month strategic review. A whiteboard, a few post-it notes, and some candid conversations can go a long way. Once you've got a cleaned-up, agreed-upon workflow, then it's time to look at automation tools that can support and scale that process.

And when you're ready, First Class Accounts Ovens & Murray can help you identify and implement the right app solutions for your business. 

We work with Xero-connected tools that are tailored to your industry, including project tracking, inventory, point-of-sale, time tracking, and payroll systems. We don’t just recommend them. We also help set them up properly and train your team so the tools actually get used, and used well.

Automation is amplification

Think of automation as a megaphone. It amplifies what’s already happening in your business, good or bad.

If you’ve got a solid workflow, automation helps your team run like a well-oiled machine. But if your process is a bit… Frankenstein, then automation will just make the monster move faster.

For example, if you want to automate your quote approvals using a fancy CRM integration, but half your quotes aren’t even following the same template, then problems will occur. After standardising your quote process first, automation will make sense and work beautifully.

It’s the same with payroll. We see a lot of small business owners trying to automate payroll without having clear leave policies, super payment workflows, or STP compliance in place. At First Class Accounts Ovens & Murray, we support businesses to get their payroll processes right,  from setup to reporting. Once that's sorted, automation can genuinely save time and reduce errors.

What to do before you automate

Not sure why fix processes before automation is such a big deal? Because when your foundation is right, everything else becomes easier to manage and scale.

Automation isn’t magic. It’s just a tool. And like any tool, it works best when the foundation is solid. So before you go chasing new tech, do a bit of spring cleaning. 

If you’re not sure where to start, we’re here to help. 

At First Class Accounts Ovens & Murray, we work with business owners to clean up messy processes, implement the right tools, and keep everything running smoothly, from bookkeeping to payroll, BAS lodgements, software implementation, and everything in between.

Your future automated self will thank you.

ATO Interest Deduction Changes 

They have gone. Here’s What That Means for You

If you’ve ever had to pay interest to the ATO, you’re not alone. Two of the most common interest charges businesses face are:

• General Interest Charge (GIC): This kicks in when you don’t pay your tax on time.
• Shortfall Interest Charge (SIC): This is applied when the ATO adjusts a tax return and you end up owing more.

Until now, both GIC and SIC have been tax-deductible. But that has now changed.

What ATO Interest Deductions have changed?

The Federal Government has now passed legislation to remove tax deductions for both the General Interest Charge (GIC) and the Shortfall Interest Charge (SIC), effective from 1 July this year. This means that if you’re charged interest by the ATO for late payments or amended tax assessments, you will no longer be able to claim those charges as a tax deduction.

The move aims to reduce the growing backlog of unpaid tax and encourage businesses to meet their tax obligations on time. With the change now law, it’s more important than ever to get proactive about managing tax liabilities.

What you should be doing now

If you’re carrying any unpaid tax, this is a good time to take action. 

If you currently owe the ATO, now is the time to take a close look at your position. One of the most effective ways to manage this is to review your cash flow regularly. Even short, structured monthly or quarterly meetings that look at your cash flow, profit and loss, and balance sheet will help you stay in control. That insight means you can plan for tax obligations in advance, rather than being caught off guard.

If you're carrying any unpaid ATO debt, the focus now should be on reducing the impact of these non-deductible interest charges. Although the deduction benefit is no longer available, paying down tax debt sooner can help you avoid additional interest and stay in a stronger financial position.

If paying it all isn’t possible, start by including the debt repayments in your cash flow forecast and create a plan to reduce it progressively. 

If the debt is large or feels overwhelming, it might also be worth speaking to your finance broker or advisor about potential refinancing options. Without the deductibility, ATO interest becomes expensive debt to carry.

A quick reminder

Even though the change is now law, it hasn’t stopped the ability to ask the ATO to remit interest charges. Businesses that are taking steps to get back on top of their tax obligations may still be able to negotiate a reduction in GIC or SIC. That process is staying in place, and we’ll continue to support our clients in navigating it.

Stay ahead with support that works

We understand how stressful ATO debt and unexpected interest costs can be. But you don’t have to manage these ATO Interest Deduction changes on your own. 

At First Class Accounts Ovens & Murray, we work with you to stay on top of your cash flow, set up practical plans, and reduce the stress of ATO debt.

If you’re worried about how these changes could affect your business, now’s the time to talk. We’re here to help you get in front of it.